General Questions
1. What products do you offer at Alpha AV Store?
We specialize in high-quality projection screens, including tripod, floor pull-up, fast fold, and motorized floor rising screens. We plan to expand our range to include more audio-visual equipment in the future.
2. How can I contact Alpha AV Store?
You can reach us by phone at 0429 270 457 or email us at [email protected]. Our team is happy to assist with any inquiries.
3. Do you have a physical showroom?
We do not have a showroom at the moment. However, you can arrange a pickup from our warehouse in Ringwood by appointment.
Ordering and Payments
4. How can I place an order?
You can place an order directly through our website by browsing the products and adding them to your cart. Follow the checkout process to complete your purchase.
5. What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, ApplePay, GooglePay, and direct bank transfers.
6. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. Changes can only be made if your order has not yet been processed.
Shipping and Pickup
7. Do you offer delivery services?
Yes, we offer local delivery every Wednesday for orders placed by Tuesday 6:00pm. Delivery is available within 50 km of our locations in Ringwood and Bendigo.
Shipping costs range from $30 to $50, depending on the distance. For deliveries outside this range, please contact us for a custom quote.
8. Can I pick up my order?
Yes, order pickups are available by appointment from our warehouse at The Base, 93A Heatherdale Rd, Ringwood VIC 3134. Please contact us to schedule a pickup.
9. How long will it take to receive my order?
Orders are delivered on Wednesdays, provided they are placed before 6:00pm on Tuesday.
For delivery outside our standard areas, timing may vary and will be confirmed upon arranging a quote.
Product Information
10. What screen sizes are available?
Our projection screens are available in the following sizes:
Motorized Floor Rising Screens: 100-inch
Tripod and Floor Pull-Up Screens: 80-inch, 100-inch
Fast Fold Screens: 120-inch
11. Are your projection screens suitable for outdoor use?
Yes, our Fast Fold Projection Screens are designed for both indoor and outdoor use, making them ideal for events and presentations.
12. Do the projection screens come with a warranty?
Yes, all our projection screens come with a standard 12-month warranty, covering manufacturing defects.
Returns and Refunds
13. What is your return policy?
We offer a 7-day return policy for unused and unopened items in their original packaging. Customers can choose an exchange or store credit instead of a refund. Return shipping costs are the customer’s responsibility unless the item is faulty or damaged.
14. How do I request a return or refund?
To initiate a return, please contact us at [email protected] with your order details. Our team will guide you through the process.
Technical Support
15. Do you provide setup instructions?
Yes, each product includes an instruction manual.
16. Can I get technical support after purchasing?
Absolutely! Our team is available to assist with any product-related questions. Simply contact us for support.