At Alpha AV Store, your satisfaction matters to us. This policy outlines how returns, exchanges, and store credit are handled.

1. Return Window

• You may request a return or exchange within 7 days of receiving your order.
• Returns are accepted for store credit or exchange only – we do not offer full refunds.

2. Eligibility Criteria

• Items must be unused, in original packaging, and in resalable condition.
• We do not accept returns for change of mind after 7 days.
• Store credit does not expire and can be used for future purchases.

3. Faulty or Damaged Items

• If your item is faulty or damaged upon arrival, please contact us within 3 days of delivery.
• Include photos and your order number.
• We will arrange a replacement, exchange, or store credit at no extra cost to you.

4. Return Shipping

• Return shipping is the responsibility of the customer unless the product is defective or damaged.
• We recommend using tracked postage for all returns.

5. How to Request a Return or Exchange

Please email us at [email protected] with:

• Your order number
• Reason for return or exchange
• Supporting images (if applicable)

We’ll provide instructions on how to proceed.

6. Questions?

We’re here to help! Contact us: 📧 [email protected]
📞 0429 270 457