Welcome to Alpha AV Store. By accessing and using our website, products, and services, you agree to the following terms and conditions. Please read them carefully.
1. General Information
Alpha AV Store is a division of Alpha AV Group Pty Ltd, offering the sale of premium projection screens and audiovisual accessories. Our warehouse is located in Ringwood, VIC, with delivery and pickup options available.
2. Product Information
We strive to provide accurate descriptions, images, and specifications for all products. However, we cannot guarantee that all product details are entirely free of errors.
All product dimensions, features, and specifications are subject to change without notice.
3. Orders & Payments
- Orders can be placed via our online store.
- Payments must be completed at checkout. We accept credit/debit cards via secure payment gateways.
- Orders are confirmed once payment has been received and processed.
4. Pickup & Delivery
- Pickup is available by appointment from our warehouse at 93A Heatherdale Rd, Ringwood VIC 3134.
- Local delivery is available within 50km of our Ringwood and Bendigo locations every Wednesday for orders placed by Tuesday 6:00pm.
- For delivery outside this range, customers should contact us to arrange a custom quote.
For detailed information, please refer to our Shipping & Delivery Policy.
5. Returns & Exchanges
- We accept returns within 7 days of delivery for store credit or exchange only.
- Returned items must be in original condition and packaging.
- Customers are responsible for return shipping costs unless the item is faulty or damaged upon delivery.
Please see our Returns & Exchanges Policy for full details.
6. Warranty
Our products come with a 12-month manufacturer’s warranty against manufacturing defects. Specific warranty terms may vary by product and are detailed on individual product pages.
7. Limitation of Liability
Alpha AV Store is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services, except as required by law.
8. Privacy Policy
We value your privacy and protect your personal information in accordance with Australian privacy laws. For details, please view our Privacy Policy.
9. Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice. Continued use of our site and services constitutes acceptance of any changes.
10. Contact Us
For any questions regarding our terms, please contact us: 📧 [email protected] 📞 0429 270 457